1. Introduction
Ferro Labs, Inc. ("Ferro Labs", "we", "us", or "our") operates the Ferro Labs AI Gateway platform and the website at ferrolabs.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information — name, email address, password, and organisation name when you register.
- Payment information — processed by our payment provider (Stripe); we store only a tokenised reference and billing address.
- Usage data — API request logs, latency metrics, token counts, and error rates tied to your tenant.
- Communications — messages you send us via support channels or email.
We also collect certain information automatically:
- IP address, browser type, operating system, and referring URLs.
- Cookies and similar tracking technologies (see our Cookie Policy).
3. How We Use Your Information
- Provide, maintain, and improve the Service.
- Process transactions and send related information, such as purchase confirmations and invoices.
- Send technical notices, updates, security alerts, and support messages.
- Monitor and analyse usage trends to improve your experience.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Comply with legal obligations.
We do not sell your personal information to third parties or use your API request payloads to train machine-learning models.
4. How We Share Your Information
We may share your information with:
- Service providers — vendors who perform services on our behalf (hosting, payment processing, analytics, email delivery). They are contractually bound to protect your data.
- Legal requirements — if required by law, court order, or governmental authority.
- Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to reasonable confidentiality obligations.
- With your consent — for any other purpose with your explicit consent.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. API request logs are retained for 90 days by default; paid plans can configure longer retention periods.
6. Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. API keys are stored as SHA-256 hashes; plaintext keys are never persisted after initial issuance. However, no internet transmission or electronic storage method is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of the personal data we hold about you.
- Request rectification of inaccurate data.
- Request erasure of your personal data.
- Object to or restrict processing of your data.
- Data portability (where applicable).
To exercise any of these rights, contact us at privacy@ferrolabs.ai.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Ferro Labs, Inc.